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Terms & Conditions
Acceptance of Terms
These Terms of Use (“Agreement”) form a binding contract between you and Ride Viva S Corp, including its subsidiaries, affiliates, leadership, and authorized representatives (collectively referred to as “Viva,” “we,” “us,” or “our”). This Agreement governs your use of our mobile applications, websites, digital interfaces, and any connected technologies, services, or products that make up the **Viva Platform**.
**Please review this Agreement carefully:** It includes important provisions regarding how legal disputes must be resolved (see Section 17). With few exceptions, you agree to:
1. **Waive your right to a jury trial**, and
2. **Resolve any claims exclusively through individual arbitration**, meaning you may not serve as a plaintiff or class member in any collective, representative, or class action.
If you register or apply to be a Viva driver, you will have an opportunity to **opt out of these arbitration provisions**, as outlined in Section 17.
By creating a user account, or by accessing or using any portion of the Viva Platform, you acknowledge that you’ve read, understood, and agreed to comply with this Agreement—including its dispute resolution provisions. If you do not accept these terms, you must not use the Viva Platform or any services associated with it.
Use of the Viva Platform in jurisdictions outside the United States may be subject to local terms of service applicable to those regions.
If you are accessing or using the Viva Platform on behalf of a business, employer, nonprofit, or other entity, and not as a Rider or Driver, your use is governed by a separate enterprise agreement executed with Viva.
You are also expected to follow our **Community Responsibility Guidelines**, which promote inclusivity, respect, and safety, and which are incorporated by reference into this Agreement.
---2. Platform Purpose and User Roles
The Viva Platform functions as a digital marketplace that connects individuals in need of transportation (“Riders”) with independent service providers who offer such transportation (“Drivers”). Through the Viva Platform, Riders may request rides to specified destinations, and Viva matches these requests with eligible Drivers based on a variety of factors including geographic proximity, availability, user preferences, route efficiency, safety standards, and other relevant platform metrics.
Riders, Drivers, and other individuals authorized to access and use the Viva Platform under this Agreement are collectively referred to as “Users.” Each engagement between a Rider and a Driver forms a distinct service arrangement—independent of Viva. Viva does not provide transportation services directly, nor does it operate as a motor carrier; it acts solely as a facilitator of connections through its technology platform.
In some markets, Riders may also access additional transportation options—such as scooter, bike, or vehicle rentals—or services operated by third-party providers. The availability and terms of such offerings may be governed by separate Supplemental Agreements specific to the location or service. If you do not accept any applicable Supplemental Agreements, you may not use those services.
By using the Viva Platform, you authorize Viva to assign or reassign your request to a Driver or service provider based on relevant logistical, operational, and safety considerations. Viva also reserves the right to cancel matches or reassign services as needed to uphold efficiency and trust on the platform.
3. Changes to This Agreement
Ride Viva S Corp may revise, update, or replace any part of this Agreement at any time, including altering, removing, or adding to the terms and conditions. These changes will become effective upon your acknowledgment or continued use of the Viva Platform. By continuing to access or use the Viva Platform following any update, you signify your acceptance of the modified Agreement.
If you are a Driver or an applicant to become one, you may opt out of material revisions made to the arbitration terms of this Agreement in accordance with the process described in Section 17.
Viva may also amend any linked documents, policies, or terms referenced within this Agreement, such as guidelines or supplemental terms, and such changes take effect once they are published on our website or within the Platform. Continued use of any Viva service following these updates constitutes your agreement to them.
4. User Eligibility and Account Responsibility
Access to the Viva Platform is limited to individuals who are legally able to enter into a binding contract and who meet all eligibility standards set forth in this Agreement. You may not use the Viva Platform if your account has been suspended, deactivated, or otherwise restricted by Viva. Each user must create and maintain their own account—account sharing is strictly prohibited. You may not allow others to use your account, nor may you act on behalf of third parties unless explicitly authorized by Viva.
Each person is permitted to register only one Viva account, and we reserve the right to suspend or delete any duplicate or fraudulent profiles. Access to certain features, services, or pilot programs may be subject to additional eligibility requirements as determined by Viva based on applicable laws, safety policies, or program standards.
By registering as a user, you represent and warrant that you are at least 18 years of age. However, a parent or legal guardian may create a Viva account for a 16- or 17-year-old minor with the following conditions:
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The minor may only access services or features that are expressly permitted under Viva’s applicable service terms.
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You are solely responsible for determining whether Viva’s services are appropriate for the minor.
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The minor must follow all safety instructions, usage policies, and local laws associated with the services.
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The minor may not request or accept transportation services unless accompanied by you or an authorized adult guardian.
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You agree to explain these terms to the minor and assume full liability for their access, usage, and compliance.
By creating an account for a minor, you accept this Agreement on the minor’s behalf and affirm your full authority to do so. You further acknowledge and accept full legal responsibility for any breach, misuse, or violation of these terms by the minor.
5. Charges, Fares, and Fees
When you use the Viva Platform to request or utilize transportation services (“Viva Transport Services”) or any affiliated tools or third-party offerings, you agree that service-related charges (“Charges”) may be billed to you or, when applicable, to an authorized organization account on your behalf.
Charges may include—but are not limited to—trip fares, tolls, taxes, fuel adjustments, local regulatory fees, applicable surcharges, cancellation or wait-time penalties, and optional gratuities to your driver. Viva reserves the right to update its pricing structure based on service type, demand, location, route specifics, or time of day. Current price ranges will be displayed in the Viva app or user dashboard before you confirm a trip. By proceeding, you accept responsibility for the full Charges applied to your account, even if you are unaware of specific line-item costs.
Types of Fares
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Estimated Fares: Viva may provide a quote based on your selected pickup and destination. That quote is valid only if the trip proceeds as expected. Significant deviations (distance, time, rerouting, extra stops) may result in an adjusted fare using real-time metrics.
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Metered Fares: Some trips will use time and distance-based billing. If real-time GPS tracking is disrupted, Viva will calculate the fare based on recorded data, route information, and average speed assumptions.
Service Fees & Additional Costs
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Platform Fee: Each ride may carry a fixed administrative fee for platform operations.
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Demand Adjustment: During high-demand periods, prices may temporarily rise to reflect resource availability. Any such adjustment will be reflected in your fare estimate.
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Flexible Pickup: Users may be offered lower pricing in exchange for longer wait windows or shared rides, where available.
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Cancellations & No-Shows: Fees may apply if you cancel after a driver is en route or fail to appear at the pickup location.
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Vehicle Damage: If a driver reports damage or cleanup needs resulting from your ride, you may be charged a recovery fee, up to $250 depending on the severity.
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Platform Misuse: Verified reports of policy abuse may result in additional administrative charges or account action.
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Tolls & Local Assessments: Viva may add tolls or mandated local fees to your fare based on your route and city regulations.
Gratuities You are welcome to tip drivers, either in cash or digitally through the Viva app. 100% of your tip goes directly to the driver.
Payment Processing & Billing All payment transactions are handled by certified third-party payment processors. Viva may change providers without notice. Except where explicitly allowed, cash payments are not accepted. If your primary payment method fails, Viva may charge a backup method listed on your account.
Charges may be batched and processed together. If you spot an unfamiliar charge, please review your receipt history in the app before contacting support.
No Refund Policy Charges are final and non-refundable unless required by applicable law. This policy applies even if you stop using the Viva Platform or experience service interruptions.
Promotions & Discounts Coupons or promo credits issued by Viva are non-transferable, have no cash value, and may only be used on the Viva Platform. Terms vary by promotion and may be subject to expiration or redemption limits.
Third-Party & Rental Services Charges from affiliated rental services or third-party providers are subject to additional terms, which will be displayed prior to acceptance of service. By using those services, you authorize Viva to charge your payment method accordingly.
Payment Verification To prevent fraud, Viva may place a temporary authorization hold when you add a new payment method or request a trip. This hold may reduce your available balance but will be released in accordance with your bank’s processing timeline.
Viva does not charge for simply accessing the Platform, but reserves the right to charge users or organizations for active service use, including Viva Transport Services, rentals, and integrated third-party offerings.
6. Driver Compensation
If you are a Driver using the Viva Platform, you will earn compensation for your provision of transportation services in accordance with the terms outlined in the Driver Addendum, which is hereby incorporated into and forms an integral part of this Agreement between you and Ride Viva S Corp.
Your earnings may include time- and distance-based fares, rider tips, and applicable bonuses or incentives as specified in the Viva Driver App or the Driver Addendum. Viva retains the right to adjust fare structures or driver incentives from time to time, with notice as required by law or specified in the Addendum.
7. Viva Communications & Notifications
By using the Viva Platform or entering into this Agreement, you consent to receive communications from Ride Viva S Corp, its affiliates, and approved third-party partners. These communications may be delivered via email, phone calls, SMS/text messages, or in-app push notifications—including outside of standard business hours (such as between 9:00 p.m. and 8:00 a.m., local time). Messages may be sent using automated dialing systems or prerecorded voice technologies.
You may receive messages relating to (but not limited to):
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Updates to your account and trip activity
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Service confirmations, receipts, and payment processing notices
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Technical support or issue resolution
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Feature updates and changes to the Viva Platform
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Promotional content, special offers, or community announcements
You are responsible for keeping your contact information current within your Viva account. If your mobile number changes or is deactivated, you agree to update your profile to prevent misdirected communications.
Message and data rates may apply depending on your mobile carrier. While we aim to send most communications during daytime hours, you acknowledge that important or time-sensitive alerts may be sent at any hour.
Communication Preferences & Opt-Out
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To opt out of promotional emails, follow the unsubscribe link found at the bottom of any Viva marketing email.
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To opt out of promotional texts or calls, reply to any Viva text with the word “END.”
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To fully opt out of all non-emergency texts or calls, reply with “STOPALL.” Please note: opting out of all communications may affect your ability to use certain features or receive critical ride information.
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After you opt out, a one-time confirmation message may be sent. No further messages will be delivered unless you re-initiate communication with Viva.
For help managing your communication settings, visit the Support section in the Viva app or our online Help Center.
Your Information & Data Usage
“Your Information” refers to any content, data, feedback, or profile details you provide or authorize others to provide on your behalf through the Viva Platform. This includes your account details, user profile, written communications, in-app comments, and content shared via third-party services (such as social media interactions relating to Viva).
By using the Viva Platform, you consent to our use of Your Information to create and maintain your account, provide services, support safety tools, customize your experience, and comply with legal and operational requirements. Our full approach to collecting, storing, and protecting personal information is outlined in the Viva Privacy Policy, which is incorporated by reference into this Agreement.
You are solely responsible for the accuracy and integrity of Your Information. Viva acts as a passive digital channel for distributing user-generated content and does not assume responsibility for your direct interactions with others via the platform. You agree to keep Your Information complete and current, and acknowledge that Viva and others may rely on its accuracy in providing services.
To support service delivery and platform improvement, you grant Viva a non-exclusive, worldwide, royalty-free, irrevocable, perpetual, and sub-licensable license to use, copy, modify, adapt, publish, display, and distribute Your Information—strictly as permitted under our Privacy Policy and applicable law. This includes the right to generate derivative works, integrate content into our services, and promote platform features.
Viva does not claim ownership of Your Information. You retain full rights to your content, including any intellectual property or proprietary rights, except where rights are granted to us under this Agreement or lawfully required for compliance or platform operation.
9. Promotions, Referrals & Loyalty Benefits
From time to time, Ride Viva S Corp (“Viva”) may offer promotional incentives, referral credits, loyalty points, or other benefit programs to eligible users, whether Riders, Drivers, or prospective members of the Viva community. These offerings may vary in scope, availability, or conditions and are offered entirely at Viva’s discretion.
We reserve the right to cancel, modify, or suspend any promotion, referral program, or loyalty feature—without prior notice and for any reason. Viva may withhold or revoke any promotional credit, reward, or discount if we determine that it was obtained in error, through misuse, fraud, or in violation of the program’s specific terms or this Agreement.
Referral Program: Viva may run referral campaigns that reward you for inviting friends or family to join the platform as new Riders or Drivers. By participating in any such program, you agree to follow the referral guidelines and eligibility criteria provided at the time of the promotion. Your continued participation also constitutes agreement to any updates or changes to referral terms as published.
Referral rewards, loyalty perks, and promo credits have no cash value, are non-transferable, and may be subject to expiration or usage limits. Additional restrictions may apply and will be communicated via the Viva app or promotional materials.
10. Prohibited Conduct
When using the Viva Platform, including any Viva Transport Services, rental offerings, or third-party features, you agree that you will not:
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Impersonate any individual or organization, or misrepresent your identity, affiliation, or authorization
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Engage in stalking, threats, harassment, or possess or transport weapons while using the platform
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Violate any applicable local, state, or federal law or regulation
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Disrupt the performance, security, or functionality of the Viva Platform or associated systems
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Post or share content that is fraudulent, abusive, obscene, sexually explicit, defamatory, harassing, or otherwise unlawful
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Infringe upon any third-party intellectual property, publicity, or privacy rights
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Introduce malware, viruses, or harmful code meant to interfere with systems or compromise user data
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Forge digital headers, tamper with metadata, or disguise the origin of any communication
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Frame, mirror, scrape, or otherwise replicate or redirect Viva content or services without written permission
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Reverse-engineer, decompile, or disassemble any part of the Viva Platform
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Rent, lease, sell, or sublicense access to any portion of the platform
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Use automated tools (e.g., bots or spiders) to collect information, spam, or manipulate activity
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Deep-link to unauthorized services, websites, or promotions outside Viva’s ecosystem
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Transfer or lend your user credentials to anyone else
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Provide false contact or account information, or mislead others about your access rights
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Discriminate or harass based on race, gender, age, disability, religion, sexual orientation, gender identity, or other protected characteristics
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Exploit referrals or loyalty programs in ways that violate their terms
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Commercialize Viva services without written authorization
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Misuse platform features, including services intended only for verified or eligible users
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Engage in conduct that violates our Code of Conduct Against Harassment & Misconduct
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Request transport for unaccompanied minors under 18 years of age
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Use the platform for unaccompanied item transport (e.g., packages, goods, or deliveries)
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Bypass, disable, or tamper with Viva’s safeguards, monitoring tools, or enforcement mechanisms
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Direct or encourage others to participate in any of the prohibited activities listed above
If you suspect your account has been compromised or used without your permission—or if you become aware of violations—notify Viva Support immediately through the app or website. Prompt reporting helps us protect you and the broader Viva community.
11. Driver Declarations & Commitments
By offering transportation services as a Driver through the Viva Platform, you represent, warrant, and agree to the following:
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Licensing & Fitness: You possess a valid driver’s license, are medically and legally fit to operate a motor vehicle, and meet all requirements to lawfully provide transportation services in the jurisdictions where you drive.
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Vehicle Ownership & Compliance: You either own or have the legal authority to operate the vehicle used for Viva Transport Services. Your vehicle is safe, well-maintained, free from known safety defects or recalls, and complies with all applicable laws, safety inspections, and Viva platform requirements.
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Driving Conduct: You will operate your vehicle in a safe, lawful, and attentive manner. You will not drive while impaired, distracted, or under the influence of drugs or alcohol, nor will you permit unauthorized passengers in your vehicle while providing Viva services.
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Approved Vehicles Only: You will only use the vehicle that has been registered with and approved by Viva. You will never transport more passengers than there are legal and secure seatbelts for (maximum of 7 passengers per ride).
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Non-Solicitation: You agree not to accept cash payments, use third-party payment devices, solicit street hails, or engage in unauthorized commercial activity outside the Viva Platform while providing services.
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Fraud Prevention: You will not engage in any fraudulent, deceptive, or misleading behavior while using the platform. Viva reserves the right to withhold earnings or take legal action if fraud is suspected.
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Accessibility & Anti-Discrimination: You will not discriminate against riders based on disability, and you agree to comply with Viva’s Accessibility and Anti-Discrimination Standards, including accommodating riders with service animals or collapsible mobility devices when legally required.
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Screening & Background Authorizations: You authorize Viva to collect, access, and periodically update information about your driving history and background checks, and you agree to cooperate in any request for supporting documentation or verification.
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Insurance Obligations: You maintain active liability insurance that satisfies all legal coverage requirements for your region. You agree to provide proof of insurance upon request and authorize Viva to validate insurance status with third parties.
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Minor Rider Policy: You understand and agree that transporting any unaccompanied individuals under the age of 18 is strictly prohibited. You will cancel rides involving unaccompanied minors.
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Commercial Insurance (if applicable): If you hold professional transportation permits or licenses, you also maintain a valid commercial vehicle insurance policy meeting all local and industry standards.
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Tax Compliance: You are responsible for reporting and paying any income or self-employment taxes arising from earnings related to Viva Transport Services.
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Incident Cooperation: You agree to promptly respond to any Viva request for information related to safety reports, rider concerns, law enforcement inquiries, or incidents during service.
12. Intellectual Property Rights
All intellectual property associated with the Viva Platform—including but not limited to code, tools, algorithms, user interfaces, graphics, trademarks, branding elements, visual designs, and written content—belongs exclusively to Ride Viva S Corp or its licensors. This includes all rights worldwide relating to patents, copyrights, trade secrets, trademarks, service marks, design rights (whether registered or not), database rights, and similar proprietary protections.
Other names, logos, or service marks visible within the Viva Platform may be owned by third parties, and their inclusion does not imply Viva claims ownership or endorsement unless explicitly stated.
By submitting feedback, suggestions, ideas, or other content to Viva (collectively, “Submissions”), you understand and agree that such material is considered non-confidential and shall become the sole and exclusive property of Viva. You grant us all rights—including intellectual property rights—without requiring additional approval or compensation. We may use, reproduce, adapt, disclose, or redistribute these Submissions for any purpose, including commercial applications.
Use of Viva Marks
“Viva Marks” refers to Viva’s trademarks, logos, service names, and visual brand elements, whether registered or not. If you are a Driver, Viva may provide you with decals, stickers, digital badges, or other materials to help identify your affiliation while performing services. During the term of this Agreement, and only while in good standing, Viva grants you a limited, non-exclusive, non-transferable, and revocable license to display Viva Marks solely on materials provided directly by Viva.
You agree not to:
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Use Viva Marks for any independent commercial purpose or in a way that could cause confusion;
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Create unauthorized materials using Viva Marks or misleading variations thereof;
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Register or attempt to register similar trademarks, trade names, domains, or social handles;
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Challenge or dispute Viva’s ownership of its branding;
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Distribute counterfeit Viva driver materials or branded merchandise, whether digitally or physically;
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Violate Viva’s Brand Use Guidelines, which may be updated periodically.
Any unauthorized use or branding misuse may result in immediate suspension or termination of your right to use Viva Marks, and we may pursue legal or takedown remedies to protect our intellectual property.
Viva respects the intellectual property rights of others. If you believe content on the Viva Platform infringes upon your copyright or legal rights, please contact our support team to initiate a takedown or resolution request.
13. Disclaimers and Risk Acknowledgment
The following disclaimers apply on behalf of Ride Viva S Corp (“Viva”), its affiliates, directors, officers, employees, agents, successors, and service partners.
Transportation Services Viva does not operate as a transportation provider, taxi service, or common carrier. The Viva Platform enables connections between independent Drivers and Riders. Drivers are independent contractors who decide whether to offer rides, and Riders choose whether to accept them. Viva is not responsible for whether any ride is successfully completed, nor can we guarantee the quality, safety, legality, or reliability of any service delivered by a Driver or other platform user.
Any safety tools, features, or support provided by Viva are intended to promote platform trust, but do not constitute control over the conduct or employment of any User.
No Warranties or Guarantees The Viva Platform is provided “as is” and without warranties of any kind, express or implied. We do not guarantee uninterrupted access to services, compatibility with your device or data plan, or the ability to obtain or deliver transportation at any specific time or place. Viva expressly disclaims all warranties of merchantability, fitness for a particular purpose, non-infringement, or reliability of results.
We are not liable for any damage, delay, or lack of access resulting from system errors, mapping inaccuracies, carrier outages, weather conditions, or third-party integrations (such as navigation tools).
User Conduct & Identity We cannot verify the identity of each user beyond standard screening and urge all users to exercise personal discretion. Riders and Drivers are encouraged to verify each other through photos, names, and vehicle details shown within the Viva app. Viva is not liable for false identity claims, unauthorized users, or the conduct of anyone under the age of 18 using the platform in violation of our terms.
Personal Responsibility You are solely responsible for your behavior, account activity, and communications while using the Viva Platform. Viva is not responsible for interactions between users—including property left behind, offline activity, or disputes—nor do we insure lost items.
Privacy & Safety Any information you share publicly (including profile content or communication with other users) may be accessed or misused by third parties, including hackers or individuals acting under false pretenses. Please use discretion in sharing personal information. Viva disclaims all liability for harm arising from voluntary disclosures.
Third-Party Content Any opinions, information, or offers made available on the Viva Platform by users or third parties are solely their own. Viva does not endorse nor verify such content, and we are not responsible for losses or damages resulting from reliance on content not published by Viva directly.
We may monitor, but are not obligated to remove, content that violates our guidelines or appears threatening, unlawful, offensive, or deceptive.
Location Services Any location data provided through the Viva Platform is for general navigation purposes only. It is not intended for emergency use or where precise accuracy is required. Viva and its data providers make no guarantees as to the accuracy, availability, or timeliness of geolocation features.
Platform Access & Costs Using the Viva Platform may involve mobile data usage. Viva is not responsible for any overage charges or limitations imposed by your mobile service provider. We recommend using the platform with an adequate data plan.
Force Majeure Viva shall not be liable for delays or failures to perform due to events outside our reasonable control, including but not limited to natural disasters, public emergencies, strikes, pandemics, or government interventions. In such cases, affected service timelines may be postponed, and both parties agree to reschedule performance when feasible.
14. Local and Regulatory Disclosures
Some jurisdictions may require Viva to provide additional disclosures regarding licensing requirements, driver eligibility, insurance coverage, or earnings-related information. By using the Viva Platform, you acknowledge and agree that these location-based notices may apply to you based on where you provide or receive services.
Viva will make any such regionally mandated disclosures available through our app or at rideviva.com/legal/disclosures (or a similar dedicated webpage). It is your responsibility to review these disclosures and remain in compliance with any applicable city, county, or state laws or regulations.
Your continued use of the Viva Platform confirms that you have reviewed these disclosures and agree to their terms. Viva may update this content periodically in response to regulatory changes, and we encourage you to check for updates on a regular basis.
15. Indemnification
You agree to indemnify, defend (at Viva’s request), and hold harmless Ride Viva S Corp, along with our affiliates, officers, directors, employees, agents, successors, and assigns (collectively, the “Viva Parties”), from and against any claims, demands, legal actions, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with:
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Your breach of this Agreement or any incorporated terms;
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Your violation of any applicable law, regulation, or third-party rights—including the rights of Riders, Drivers, pedestrians, or other platform users;
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Any claim that the content, data, or materials you submit, publish, or share through the Viva Platform infringe upon the rights of others (e.g., intellectual property or privacy);
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Any event or consequence related to your ownership, use, or operation of a motor vehicle while using the Viva Platform, including while providing Viva Transport Services; or
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Any activity you engage in through the Viva Platform or associated services.
This indemnity applies regardless of whether a Viva Party was alleged to be negligent and includes claims made by other Users, third parties, or regulatory authorities.
You also agree not to settle any matter on behalf of a Viva Party—particularly if the settlement includes financial obligations or an admission of fault—without prior written consent from Viva.
16. Limitation of Liability
To the fullest extent permitted by law, Ride Viva S Corp (“Viva”) and its affiliates, officers, directors, employees, agents, successors, and assigns shall not be held liable to you for any indirect, incidental, special, punitive, exemplary, or consequential damages. This includes—without limitation—damages related to:
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Data loss, file corruption, deletion, or failure to store content or trip history
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Service interruptions, platform unavailability, or communication failures
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The cost of substitute transportation, goods, or services
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Reliance on or inability to access the Viva Platform at any specific time or location
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Use of or reliance on services provided by third parties or independent drivers
This limitation applies regardless of legal theory or cause of action, including negligence—even where Viva has been advised of the potential for such damages.
The Viva Platform may be used to connect with Drivers or third-party service providers, but Viva is not liable for the actions, omissions, or performance of those independent contractors or third parties. Any relationship or transaction you enter into beyond the Platform is at your own risk.
Some jurisdictions may not allow certain limitations of liability. In such cases, the above limitations may not apply to you, and you may have specific rights depending on your local laws.
17. Term and Termination
This Agreement becomes effective once you accept it and remains in effect unless and until terminated in accordance with the provisions below:
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Voluntary Termination by You: You may terminate this Agreement for any reason by providing Viva with at least seven (7) days' written notice.
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Immediate Termination for Cause: Either party may terminate this Agreement immediately, without advance notice, if the other party materially breaches any provision of this Agreement. This includes, but is not limited to, breaches of prohibited conduct policies or driver eligibility requirements.
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Termination or Deactivation by Viva: Viva reserves the right to terminate this Agreement or deactivate your user account immediately if:
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You no longer meet eligibility standards to be a User;
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You are disqualified from operating a vehicle under applicable law, regulation, or permit;
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Your driver or rider rating falls below Viva’s quality threshold;
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Viva has a good faith belief that immediate action is required to protect user safety, regulatory compliance, or public interest.
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For circumstances (1) through (4) above, we will provide notice—when feasible—and offer an opportunity to resolve the issue before permanent deactivation. For other breaches, you will receive notice and a chance to remedy the violation within a reasonable time frame.
Survival: Any provisions of this Agreement that by nature should survive termination—such as those concerning license grants, confidentiality, warranties, indemnification, and limitation of liability—shall remain in full effect after this Agreement ends.
18. Dispute Resolution & Arbitration Agreement
(a) Binding Arbitration Agreement Between You and Viva
By agreeing to these Terms, you and Ride Viva S Corp (“Viva”) waive the right to resolve disputes in court by judge or jury and instead agree to resolve any dispute through binding arbitration, as outlined below. This Arbitration Agreement is governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1-16 and its substantive and procedural provisions. If the FAA is deemed inapplicable for any reason, the arbitration agreement will instead be governed by the laws of California (or another applicable state) without regard to conflict-of-law principles.
This Arbitration Agreement remains in effect even after termination of this Agreement or your relationship with Viva. Unless expressly stated otherwise, all disputes between you and Viva—including those involving our affiliates, successors, employees, agents, or service providers (such as background check processors or payment facilitators)—must be resolved through arbitration.
Any arbitration under this Agreement will be conducted on an individual basis only—class action arbitration and collective lawsuits are strictly prohibited.
(b) Scope of Claims Subject to Arbitration
Unless otherwise specified, this Arbitration Agreement covers any claim, dispute, or controversy, whether based on past, present, or future circumstances, arising from or relating to:
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Your use of the Viva Platform and services;
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Your relationship with Viva, including payments, promotions, referrals, and loyalty programs;
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Background screenings and eligibility checks conducted by or on behalf of Viva;
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Any action related to account suspension, deactivation, or termination;
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Regulatory and consumer protection claims, including matters under wage laws, trade secrets, and unfair competition statutes;
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Privacy or data protection concerns, including claims under federal statutes such as the Telephone Consumer Protection Act and Fair Credit Reporting Act;
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Discrimination, harassment, wrongful termination, retaliation, and similar claims under applicable labor laws;
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Other federal and state consumer rights laws governing interactions between users and the Viva Platform.
Disputes over whether a claim must be arbitrated will be decided by the arbitrator, except where specified in subsection (b) below.
By agreeing to arbitration, you acknowledge that you are waiving your right to sue in court or have a jury trial for disputes covered under this Agreement.
(c) Class Action Waiver
You and Viva may only bring claims in arbitration on an individual basis. This means:
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No class, collective, or representative claims may be filed.
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No arbitration may include claims from multiple users or address disputes beyond a single party’s individual claim.
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No arbitrator may award relief that extends beyond an individual dispute.
If this class action waiver is deemed unenforceable in any specific case, the affected claim(s) will be handled in court rather than arbitration, while all remaining claims will proceed through arbitration as required.
(d) PAGA Waiver (Applicable in California)
To the maximum extent permitted by law, you and Viva agree not to bring representative actions under California’s Private Attorneys General Act (PAGA) in arbitration or court. Any claims under PAGA must be handled on an individual basis, solely determining whether you personally experienced a violation—not whether other individuals have.
Disputes about the scope or enforceability of this waiver may only be reviewed in civil court rather than arbitration. If any portion of this waiver is found unenforceable, the affected claims will proceed in court, while all other disputes must remain within arbitration.
19. Arbitration & Dispute Resolution Process
(a) Pre-Arbitration Resolution Attempt
Before initiating arbitration, the party raising the dispute must first provide written notice (“Notice of Dispute”) to the other party. This notice must include:
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A detailed description of the claim, including factual and legal grounds;
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The specific relief sought;
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The sender's full name, mailing address, email address, and phone number.
If you initiate arbitration, your notice to Viva must be personally signed by you (and your attorney if you have legal representation). If Viva initiates arbitration, our notice will be signed by an authorized Viva representative.
Notice Submission:
-
Viva users must send their notice via email to legal@rideviva.com.
-
Viva will send notice to the most recent contact information on file for the user.
Upon receiving notice, the responding party will have 60 days to investigate and resolve the claim before arbitration proceedings begin. This timeline pauses any applicable statute of limitations, ensuring the dispute can be addressed without legal time restrictions during the resolution period.
Failure to comply with this Pre-Arbitration process may result in the court preventing arbitration or dismissal of the arbitration filing entirely.
(b) Arbitration Rules & Administration
Any arbitration conducted under this Agreement will be administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules (or another suitable rule set based on claim type). These rules are available at www.adr.org.
If AAA declines or is unavailable, the parties will mutually agree on a different arbitration provider. If mutual agreement is not reached, a court will appoint the arbitration administrator.
The arbitrator has full authority to:
-
Allow reasonable discovery relevant to the claim;
-
Grant individual remedies equivalent to those available in court;
-
Provide a written explanation of the final ruling.
However, the arbitrator cannot:
-
Preside over class, collective, or group arbitration;
-
Issue relief beyond the specific user filing the claim.
Any arbitration award is final and binding, and judgment on the ruling may be entered into a court of competent jurisdiction. The award may only be challenged in court under circumstances permitted by law.
(c) Arbitration Fees & Expenses
Filing and arbitration fees are governed by AAA Rules, subject to the following adjustments:
-
If Viva initiates arbitration, Viva covers all filing and arbitration fees.
-
If you initiate arbitration related to issues of employment classification, account deactivation, contract termination, fare disputes, or background checks, Viva will cover arbitration fees beyond the standard court filing fee amount applicable in your state.
-
Each party is responsible for its own attorney fees unless awarded by the arbitrator under applicable law.
-
If the arbitrator rules in favor of the user in excess of Viva’s last settlement offer, Viva will pay either the full award or $1,000—whichever is greater.
(d) Location & Arbitration Format
Unless mutually agreed otherwise:
-
Arbitration between Viva and Riders will occur in the user’s billing address county or via video conference.
-
Arbitration between Viva and Drivers will occur in the county where the Driver operates or via video conference.
-
If AAA arbitration is unavailable locally, the nearest available arbitration center will be used.
Both parties agree that they (along with legal counsel, if applicable) will personally appear at the arbitration hearing, whether in person or by video conference.
20. Coordinated Arbitration Claims & Staged Resolution
(a) Mass Arbitration Framework
If 25 or more claimants submit Notices of Dispute or attempt to file arbitrations involving similar claims while represented by the same or coordinated counsel, these cases will be handled in stages under AAA’s Mass Arbitration Supplementary Rules, as modified by this Arbitration Agreement.
Claimants agree to this staged resolution process, even if it extends the arbitration timeline.
-
Stage One: Each side selects up to 20 cases (40 total) for arbitration.
-
Cases will be resolved individually by different arbitrators, unless AAA lacks enough arbitrators—at which point multiple cases may be assigned to the same arbitrator but still decided separately.
-
No additional cases may be filed during this period, and AAA will not accept arbitrations that violate this staging structure.
Following Stage One, the parties must engage in mediation, with Viva covering mediation fees. If mediation does not resolve the claims:
-
Stage Two: Each side selects up to 50 cases (100 total) for arbitration.
-
Additional stages follow until all claims are settled through arbitration or mediation.
During these staged proceedings, counsel will meet periodically to explore procedural improvements, including increasing the number of cases in each arbitration phase.
Statute of Limitations Tolling:
For claims subject to this section, the statute of limitations is paused from the date of Notice submission until the claim enters arbitration or is otherwise resolved.
Enforcement:
A court retains authority to enforce this section, including injunctive relief to block improper arbitration filings. The parties consent to the jurisdiction of San Francisco County courts for this enforcement.
If a process arbitrator is requested, that arbitrator may oversee compliance disputes relating to this section.
If a court ultimately deems this staged process unenforceable, claimants may file arbitrations individually without staging limitations.
21. Exceptions to Arbitration
This Arbitration Agreement does not apply to the following:
-
Small claims court cases that meet jurisdictional limits and remain within that court’s authority;
-
Claims brought under California’s Private Attorneys General Act (“PAGA”), if a court finds the PAGA Waiver unenforceable under applicable, non-preempted law;
-
Claims related to workers’ compensation, disability benefits, or unemployment benefits;
-
Claims legally exempt from arbitration under state or federal law that is not preempted by the Federal Arbitration Act (FAA);
-
Individual claims involving allegations of sexual assault or harassment in connection with Viva Transport Services.
Users who file these types of claims in a court of competent jurisdiction may proceed outside of arbitration. However, Viva’s waiver of arbitration for these claims does not impact the enforceability of any other portion of this Arbitration Agreement.
Users retain the right to file complaints with government agencies, such as the Equal Employment Opportunity Commission (EEOC), U.S. Department of Labor, Securities Exchange Commission (SEC), and National Labor Relations Board (NLRB). However, if such an administrative complaint seeks monetary damages, you waive the right to recover money outside of this Arbitration Agreement unless the claim is issued by the NLRB.
Users who previously adjudicated claims with the NLRB may not pursue additional damages under this Arbitration Agreement.
This Agreement does not prevent participation in government investigations related to disputes covered by arbitration.
22. Severability Clause
If any portion of this Arbitration Agreement is deemed unenforceable under applicable law, the remaining provisions will continue to have full force and effect.
However, if a court invalidates the Class Action Waiver or PAGA Waiver, only the affected claims will be litigated in court, while all other claims must proceed through arbitration.
23. Driver Claims in Pending Settlements
If you are part of a putative class action lawsuit against Viva involving Driver Claims, and a Motion for Preliminary Approval of Settlement was filed before the effective date of this Agreement, then this Arbitration Agreement does not apply to your claims within that lawsuit.
Instead, your Driver Claims in that lawsuit will remain governed by the prior arbitration provisions applicable before this Agreement’s effective date.
24. Opting Out of Arbitration for Certain Driver Claims
If you are a Driver or Driver applicant, you may opt out of arbitration for Driver Claims (as defined in Section 19(f)(2)), except where restricted by Section 19(k). This opt-out option applies only if you have not previously agreed to an arbitration provision in Viva’s Terms of Use where opt-out was available.
-
If you have previously accepted an arbitration clause, you may only opt out of revisions made to the arbitration terms in this Agreement—but your prior arbitration agreement remains in effect.
-
If you have never agreed to arbitration, you may opt out entirely for applicable Driver Claims (excluding Pending Settlement Claims) by submitting a written request to Viva.
How to Opt Out:
-
You must submit a signed, dated written request via email to arbitrationoptout@rideviva.com stating your intention to opt out of arbitration for Driver Claims.
-
Your email must include your full name, phone number, and the email address linked to your Viva account.
-
You must submit the opt-out request within 30 days of executing this Agreement.
If you do not opt out within 30 days, you will be bound by all arbitration terms in this Agreement, including those related to Driver Claims except for Pending Settlement Actions governed by earlier agreements.
Class Action & Legal Considerations:
There may be ongoing or future legal actions involving Driver Claims against Viva. If such lawsuits succeed, claimants may receive monetary compensation. However, if you agree to arbitration, you waive the right to pursue claims in court or to participate in any class, collective, or representative action for Driver Claims.
You have the right to consult legal counsel before accepting this Arbitration Agreement or submitting an opt-out request, and Viva will not retaliate against any user who exercises their right to opt out or assert claims in accordance with this Agreement.
25. Binding Effect & Third-Party Beneficiaries
This Arbitration Agreement applies to claims brought by or against third parties where such claims arise from or relate to your use of the Viva Platform or Viva Transport Services.
Third parties covered by this provision include, but are not limited to:
-
Spouses, heirs, permitted assigns;
-
Legal beneficiaries of claims related to Viva services.
To the extent any third-party beneficiary brings claims against a party under this Agreement, those claims must also be resolved through arbitration, subject to the terms outlined in this section.
26. Choice of Forum & Class-Action Waiver for Non-Arbitrated Claims
(a) Forum Selection for Court Proceedings
Claims that (1) are excepted from arbitration under Section 19(i), or (2) are determined by a court to be non-arbitrable, must be filed exclusively in the state or federal courts located in the jurisdiction where the underlying incident or accident occurred.
Even if another court might have personal jurisdiction over the parties or subject matter jurisdiction over the claim, filings must adhere to this designated forum rule.
(b) Class & Collective Action Waiver for Court Cases
If claims proceed outside arbitration, they may only be litigated on an individual basis. This means:
-
No class, collective, coordinated, consolidated, or multi-plaintiff actions may be filed against Viva.
-
No pending class or representative lawsuit may incorporate your case or claim.
-
You may not join your claims with any other proceeding, except where the parties mutually agree to participate in a class-wide settlement.
(c) Governing Law for Court Cases
The interpretation, enforceability, and validity of this section will be governed by:
-
The laws of California, without reference to choice-of-law principles, if California law is applicable; OR
-
The laws of the state where the court handling the dispute is located, if California law does not apply.
If any part of this section is declared unenforceable, that portion will be severed, leaving the remainder of this Agreement fully enforceable—including the forum selection requirement.
27. Confidentiality & Data Protection
By using the Viva Platform, you agree not to use, disclose, or store any proprietary, financial, strategic, or operational information related to Ride Viva S Corp (“Viva”), its business, services, or users, except as permitted under this Agreement.
Confidential Information includes, but is not limited to:
-
User details such as names, contact information, pickup locations, and profile photos;
-
Platform data related to pricing, algorithms, or service operations;
-
Business strategies and internal policies not publicly disclosed.
You must not share Confidential Information with third parties or store it outside the Viva Platform.
(a) Confidentiality & Legal Compliance
Certain Confidential Information may be protected under federal and state privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”) and other regulations governing sensitive personal data.
Drivers and users acknowledge that unauthorized disclosure of protected information may result in civil or criminal penalties. You agree to take reasonable precautions to prevent Confidential Information from entering the public domain or being misused.
(b) Exceptions to Confidentiality Obligations
You will not be held liable for disclosure of Confidential Information if you can prove that:
-
The information was already public at the time of disclosure;
-
You lawfully obtained the information from a source other than Viva without violating this Agreement;
-
The disclosure was approved in writing by Viva;
-
The information was required to be disclosed by a court order, administrative agency, or government directive—provided that you promptly notify Viva to allow for protective measures.
28. Independent Contractor Relationship
As a Driver on the Viva Platform, you acknowledge and agree that your relationship with Ride Viva S Corp (“Viva”) is strictly that of an independent contractor. This Agreement does not create an employment relationship, nor does it establish a joint venture, partnership, franchise, or agency arrangement between you and Viva.
-
You have no authority to bind Viva in any capacity, and you must not represent yourself as an employee, agent, or authorized representative of Viva.
-
Viva does not control or direct your work, including how, when, or where you provide transportation services.
-
You retain full discretion over your schedule, including when and how often you use the Viva Platform.
(a) Driver Autonomy & Platform Access
-
Viva does not mandate specific work hours, minimum service requirements, or acceptance of ride requests.
-
You may accept, decline, or cancel ride requests at your discretion, subject to Viva’s cancellation policies.
-
Viva does not require you to display branding, logos, or uniforms, except where legally mandated.
You are free to engage in other business activities, including providing transportation services for other companies. Viva does not restrict your ability to work elsewhere or operate independently.
29. Third-Party Services & External Providers
In addition to facilitating connections between Riders and Drivers, the Viva Platform may allow users to access or integrate services from third-party providers. These Third-Party Services may include, but are not limited to:
-
Public transportation reservations and trip planning tools;
-
Autonomous vehicle rides provided by external operators;
-
Vehicle, bike, or scooter rentals from third-party vendors;
-
Roadside assistance, insurance, financial services, or vehicle maintenance support.
This Agreement governs your use of the Viva Platform in connection with Third-Party Services, but your relationship with the third-party provider is subject to separate terms and pricing set by that provider (“Third-Party Terms”).
(a) Viva’s Limited Role in Third-Party Services
You acknowledge that Viva does not control, monitor, or verify Third-Party Services for accuracy, reliability, or compliance. Viva is not responsible for the actions, omissions, or service quality of third-party providers.
-
Viva does not endorse or guarantee any Third-Party Services accessed through the platform.
-
Viva is not liable for disputes, damages, or losses arising from your use of Third-Party Services.
Where applicable, this Agreement incorporates by reference any relevant third-party terms, including security monitoring agreements or external service policies.
(b) Conflict Between Agreements
If there is a conflict between this Agreement and any Third-Party Terms, the terms of this Agreement shall control with respect to your relationship with Viva.
Additionally, the limitations of liability outlined in Section 15 apply to third-party providers. The Dispute Resolution & Arbitration Agreement in Section 19 governs all disputes except those solely against the third-party provider.
30. Governing Law & General Provisions
Except as outlined in Sections 19 and 20, this Agreement shall be governed by the laws of the State of California, without regard to conflict-of-law principles. This provision is intended only for interpreting this Agreement and does not grant non-California residents additional rights under California law.
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full effect. The parties agree to replace any invalid provision with one that is legally binding and closely aligned with the original intent of this Agreement.
(a) Assignment & Transferability
-
Viva may assign this Agreement and any incorporated terms without prior approval, by providing notice to users.
-
Users may not assign this Agreement without Viva’s written consent. Any unauthorized assignment is void.
(b) Notices & Communications
-
Notices to Viva must be sent via certified mail with return receipt requested to:
Ride Viva S Corp, Legal Department, [Insert Address] -
Notices to users will be provided through the Viva Platform or sent to the email or physical address linked to their account.
(c) Interpretation & Waivers
-
Headings are for reference only and do not limit or define the scope of any section.
-
The terms “include,” “includes,” and “including” shall be interpreted as “without limitation.”
-
A party’s failure to enforce a breach does not waive the right to enforce future breaches. Any waiver must be in writing.
(d) Entire Agreement
This Agreement represents the complete understanding between you and Viva regarding the subject matter herein. It supersedes all prior agreements, whether oral or written.
If you have any questions regarding the Viva Platform, Viva Transport Services, or related policies, please contact us through our Help Center or official support channels.
Ride Viva S Corp Privacy Policy
Last Updated: [Insert Date]
At Ride Viva S Corp (“Viva”), we are committed to protecting your personal information while providing a safe and seamless experience on the Viva Platform. This Privacy Policy explains how we collect, use, and share your data, as well as the choices and rights you have regarding your information.
For additional details on our privacy practices, including how to access or delete your data, visit our Privacy Center at https://rideviva.org/.
1. Scope of This Policy
This Privacy Policy applies to all users of the Viva Platform, including Riders, Drivers, and Driver applicants, as well as any Viva services, websites, applications, and technology tools.
This policy governs personal information, meaning any data that identifies or relates to an individual. It does not apply to aggregated or anonymized data that does not identify a specific user.
Certain Viva services may operate under additional privacy terms, which will be provided separately when applicable.
2. Information We Collect
When you use the Viva Platform, we collect information from:
-
You directly (e.g., account registration, payment details, profile preferences);
-
Your device (e.g., location data, app usage, technical identifiers);
-
Third-party sources (e.g., background checks, payment processors, optional integrations).
Types of data we collect include:
-
Account details (name, email, phone number, profile photo, payment information);
-
Ride history (pickup/drop-off locations, trip duration, fare details);
-
Device & usage data (IP address, app interactions, preferences);
-
Driver-specific data (license, insurance, vehicle details, earnings history).
3. How We Use Your Information
We use your data to:
-
Provide and improve Viva services (ride matching, payments, customer support);
-
Enhance safety and security (identity verification, fraud prevention, compliance checks);
-
Personalize your experience (recommendations, promotions, accessibility features);
-
Comply with legal obligations (tax reporting, regulatory compliance, dispute resolution).
4. How We Share Your Information
We may share your data with:
-
Drivers and Riders (to facilitate trips and ensure safety);
-
Third-party service providers (payment processors, background check agencies, analytics partners);
-
Legal authorities (when required by law or to protect Viva users);
-
Business partners (for promotions, integrations, or optional services).
We do not sell your personal information.
5. Your Rights & Choices
Depending on your location, you may have rights to:
-
Access, update, or delete your data;
-
Opt out of marketing communications;
-
Restrict certain data processing activities;
-
Request a copy of your personal information.
To exercise these rights, visit our Privacy Center or contact privacy@rideviva.com.
6. Data Security & Retention
We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse.
Your data is retained only as long as necessary for legal, operational, and security purposes.
7. Children’s Data
The Viva Platform is not intended for users under 18, except where explicitly permitted under parental supervision.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. If significant changes occur, we will notify users through the Viva Platform or other appropriate channels.
9. Contact Us
For privacy-related inquiries, contact privacy@rideviva.com or visit our Help Center.
Scope of This Privacy Policy
This Privacy Policy applies to all users of the Viva Platform, including Riders, Drivers, and Driver applicants, as well as any Viva services, websites, applications, and technology tools.
This policy governs personal information, meaning any data that identifies or relates to an individual. It does not apply to aggregated or anonymized data that does not identify a specific user.
Your use of the Viva Platform is also subject to our Terms of Service, which outline additional rights and responsibilities.
Certain Viva services may operate under separate or additional privacy terms, which will be provided when applicable.
For users in California, Canada, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia, additional privacy rights and disclosures may apply. You can review jurisdiction-specific privacy practices at https://rideviva.org/.
31. Information We Collect
When you use the Viva Platform, we collect information from:
-
You directly (e.g., account registration, payment details, profile preferences);
-
Your device (e.g., location data, app usage, technical identifiers);
-
Third-party sources (e.g., background checks, payment processors, optional integrations).
We may combine information from multiple sources to enhance service quality, safety, and personalization.
(a) Information You Provide to Viva
Account Information
When you create an account, we collect:
-
Name, email, phone number, birth date, profile photo, and payment details;
-
Optional profile preferences, such as saved addresses and preferred pronouns;
-
Identity verification data, including government-issued ID, driver’s license, or profile imagery.
If you link external accounts (e.g., travel rewards programs), we collect relevant details for those integrations.
Driver Information
If you apply to be a Driver, we collect:
-
Name, contact details, government ID, driver’s license, vehicle details, and insurance information;
-
Banking and tax details for earnings and payouts;
-
Additional business license or permit information, depending on location.
User Content & Feedback
When you rate trips, submit feedback, or contact support, we collect:
-
Survey responses, messages, attachments, and in-app recordings;
-
Audio or video content, including ride recordings initiated through the Viva app.
(b) Information We Collect When You Use the Viva Platform
Location Data
The Viva Platform collects precise and approximate location data via GPS, WiFi, IP address, and Bluetooth.
-
Riders: We track location from ride request to trip completion, including background tracking when enabled.
-
Drivers: We track location while the app is active, and for a limited time after exiting driver mode to detect incidents.
-
Viva Devices: If a Driver installs a Viva dashboard device or tablet, it may collect location and sensor data when powered on.
Usage Data
We collect details about your rides and interactions, including:
-
Trip details (date, time, destination, distance, route, payment method, promotions used);
-
E-bike and scooter sensor data (speed, direction, altitude, acceleration, braking);
-
App and website interactions (pages viewed, timestamps, preferences).
Device Data
We collect information about the devices used to access Viva, including:
-
Device model, IP address, browser type, operating system, carrier, and manufacturer;
-
App installations, advertising identifiers, push notification tokens;
-
Mobile sensor data (speed, direction, acceleration, deceleration).
If a Driver registers a dashboard recording device, we collect device details (e.g., serial number).
Communications Between Riders & Drivers
Viva uses third-party services to facilitate calls and messages between Riders and Drivers without sharing phone numbers.
We collect:
-
Call and message metadata (participants, timestamps, SMS/chat contents);
-
Security monitoring data, including recorded calls (with prior notice).
Address Book & Calendar Access
If you grant permission, Viva may access:
-
Your contact list (for referral programs);
-
Your calendar (for ride reminders).
You can revoke access at any time via app settings.
Cookies, Analytics & Tracking Technologies
We use cookies, tracking pixels, and analytics tools to:
-
Improve service efficiency;
-
Enhance safety and fraud detection;
-
Personalize user experience and advertisements.
Inferences
We may infer information based on your usage patterns, such as:
-
Frequent travel habits (e.g., airport rides);
-
Approximate location based on precise tracking;
-
Demographic insights, such as gender based on name.
(c) Information We Collect From Other Sources
Service Providers & External Partners
We receive data from background check providers, insurance partners, financial services, and marketing firms, including:
-
Identity verification and safety screening;
-
Insurance and fraud detection details;
-
Loyalty program participation and linked account activity;
-
Vehicle and demographic insights for service personalization.
Enterprise & Concierge Services
If you use Viva through an employer or business program, we collect:
-
Company-provided details, such as name and contact information.
If a third party orders a ride for you, we collect:
-
Pickup/drop-off locations and contact details.
Referral Programs
If someone refers you to Viva, we collect:
-
Your name and contact information from the referral source.
Other Users & Public Sources
We may receive information from law enforcement, insurers, media, or pedestrians in connection with:
-
Incident investigations;
-
Safety reports and support requests.
32. How We Use Your Information
We use your personal information to:
-
Operate and enhance the Viva Platform;
-
Ensure safety and security for all users;
-
Build and support the Viva community;
-
Provide customer service and technical support;
-
Improve platform functionality and user experience;
-
Comply with legal and regulatory requirements;
-
Deliver relevant marketing and promotional content.
(a) Providing the Viva Platform
We use your personal information to create a seamless, efficient, and personalized experience, including:
-
Verifying your identity and maintaining your account settings;
-
Connecting Riders and Drivers and tracking trip progress;
-
Processing payments, calculating fares, and managing earnings;
-
Facilitating communication between Riders and Drivers, including location sharing;
-
Collecting feedback to improve service quality;
-
Enabling third-party integrations, promotions, and optional services;
-
Operating contests, sweepstakes, and special offers.
(b) Ensuring Safety & Security
We prioritize user safety and fraud prevention by using personal information to:
-
Authenticate and verify users;
-
Confirm that Drivers and vehicles meet safety standards;
-
Investigate and resolve incidents, accidents, and insurance claims;
-
Detect and prevent fraud, theft, and misuse of the platform;
-
Encourage safe driving behavior and prevent unsafe activities;
-
Identify and remove fraudulent or unsafe users.
(c) Building & Supporting the Viva Community
We use personal information to foster engagement and inclusivity, including:
-
Communicating about events, promotions, and community initiatives;
-
Personalizing content, experiences, and targeted advertising;
-
Facilitating charitable donations and social impact programs.
(d) Customer Support & Issue Resolution
We use personal information to assist users and resolve concerns, including:
-
Investigating and addressing questions or disputes;
-
Providing technical support and responding to service requests.
(e) Improving the Viva Platform
We continuously refine our services by using personal information to:
-
Conduct research, testing, and analysis;
-
Develop new features, partnerships, and service enhancements;
-
Identify and resolve software or hardware issues;
-
Optimize security practices, algorithms, and operational processes.
(f) Legal Compliance & Regulatory Obligations
We may use personal information to comply with legal requirements, including:
-
Responding to government inquiries, subpoenas, or regulatory demands;
-
Ensuring compliance with applicable laws and industry standards.
(g) Marketing & Advertising
We use personal information—including inferred preferences—to:
-
Deliver personalized promotions and advertisements;
-
Share relevant partner opportunities;
-
Enhance user engagement through targeted content.
To manage your marketing preferences, visit [Insert Viva Privacy Settings URL].
34. Data Retention & Security Measures
(a) How Long We Retain Your Information
We retain your personal information only as long as necessary to provide services, fulfill legal obligations, and maintain operational integrity.
-
Account Information: Stored as long as your Viva account remains active.
-
Transaction Records (e.g., rides, payments): Retained for at least seven years to support tax, accounting, and compliance requirements.
-
Legal & Policy Compliance: Data may be retained to resolve disputes, enforce policies, or meet regulatory obligations.
If you request account deletion, your information will be removed in accordance with our deletion policies (see “Deleting Your Account” section).
(b) How We Protect Your Information
We implement industry-standard security measures to safeguard your personal data, including:
-
Encryption & secure storage to prevent unauthorized access;
-
Fraud detection & monitoring to identify suspicious activity;
-
Access controls & authentication to restrict data exposure.
While we take reasonable precautions, no security system is 100% immune to unauthorized access or cyber threats.
35. Your Rights & Choices Regarding Your Data
At Ride Viva S Corp (“Viva”), we provide users with control over their personal information, including options to access, update, and delete data. This section outlines your rights and how to exercise them.
For additional details, visit our Privacy Center at https://rideviva.org/ .
(a) General User Rights
Email Preferences
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in the message. However, Viva will continue to send transactional emails related to your account and ride activity.
Text Messages
-
To opt out of marketing texts, reply STOP to any Viva promotional message.
-
To opt out of all text communications, including ride updates, reply STOPALL—note that this may impact service functionality.
-
Drivers can opt out of driver-specific texts by replying STOP to those messages.
Push Notifications
You can disable push notifications through your device settings. However, opting out may affect real-time ride updates (e.g., arrival alerts).
Profile Information
You can review and edit your account details by logging into Viva settings.
Location Data
You can restrict location sharing via device settings, but doing so may limit certain Viva features. Location preferences can also be adjusted in Viva account settings.
Cookie Tracking & Personalized Ads
Your browser and device may offer controls for managing personalized advertising. You can also modify ad preferences via Viva’s privacy settings.
Accessing Your Information
You can view and download your personal data by logging into your Viva account and checking your profile, ride history, and payment details.
Deleting Your Account
To request account deletion, visit [Insert Viva Account Deletion URL].
-
In some cases, Viva may not be able to delete your account due to trust, safety, or fraud concerns.
-
Certain data may be retained for legal or regulatory reasons, such as insurance claims or open legal matters.
-
Retained data will be secured and restricted from further use.
(b) Jurisdiction-Specific Privacy Rights
Residents of California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia, and Canada may have additional privacy rights.
For details on state-specific privacy protections, visit [Insert Viva Privacy Rights URL].
36. Children’s Data & Privacy Protection
The Viva Platform is not designed for children, and we do not knowingly collect personal information from individuals under the age of 16.
If we discover that a child under 16 has provided personal information, we will take immediate steps to delete that data.
If you believe a child has submitted personal information to Viva, please contact us through our Help Center at [Insert Viva Support URL].
37. Links to Third-Party Websites & Services
The Viva Platform may contain links to third-party websites, products, or services. These external providers may have privacy policies and practices that differ from Viva’s.
-
Viva does not control or endorse third-party websites or services.
-
Viva is not responsible for the content, security, or data handling practices of third-party providers.
-
Users should review the privacy policies of any third-party service before engaging with them.
If you have questions about a third-party’s privacy policy, please contact that provider directly.
38. Updates to This Privacy Policy
As privacy laws evolve and the Viva Platform expands, we may update this Privacy Policy periodically.
-
All updates will be published online, ensuring transparency.
-
If we make material changes, we will notify users through the Viva Platform or via email.
-
By continuing to use Viva after an update, you agree to the latest version of this Privacy Policy.
For the most current privacy practices, visit https://rideviva.org/ .
39. Contact Us
If you have questions, concerns, or requests regarding your privacy or any part of this policy—including accessing it in an alternative format—we encourage you to reach out.
You can contact Ride Viva S Corp through:
-
Email: [Insert Viva Privacy Email]
-
Help Center: [Insert Viva Support URL]
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Mail: Ride Viva S Corp, Legal Department, [Insert Address]
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